Before dispatch
Cancellation policy
Updated 5 October 2026
If you need to cancel an order, contact us as soon as possible.
Standard products
Where the order has not yet entered production or been dispatched, we will try to accommodate a cancellation. Cancellation is not guaranteed once work or dispatch has begun.
Made-to-order, custom and personalised products
These orders may become non-cancellable once materials have been allocated, production has begun, printing has started, or artwork has been approved for execution.
Payment
Where a cancellation is accepted after payment has been collected, any eligible refund will be processed through the appropriate payment method once our live payment workflow is configured.
The website does not currently provide an automatic self-service cancellation button.