Privacy policy

We collect only the information reasonably needed to operate the Pulp & Threads website, process orders, provide customer support and improve the shopping experience.

Information we may collect

This can include your name, email address, phone number, delivery address, account details, order history, enquiry information and basic website usage information.

Payments

Online payments will be handled by a third-party payment provider. We do not need to store your full card or banking credentials on our website.

Shipping

Where needed to fulfil an order, delivery information may be shared with courier, logistics or shipping service providers.

Accounts and orders

If you create an account, we use account information to provide saved details and order history. Guest checkout remains available.

Analytics and cookies

The site may use essential cookies for account sessions, cart or checkout functions, and may use analytics tools to understand how the website is used. If additional non-essential tracking is introduced, this policy should be updated accordingly.

Data use

We do not sell customer information. We use it for fulfilment, support, security, service improvement and communications connected with your order or enquiry.

Contact

If you have a privacy question or want to request a correction to your personal information, contact Pulp & Threads through the contact details provided on this website.