Returns, replacements & refunds

Because our products are made from handmade paper, normal material variation is expected and is not treated as a defect.

Normal handmade variation

Small differences in shade, fibre distribution, texture, thickness, deckle-edge shape, tiny inclusions or specks, and minor dimensional variation can occur from sheet to sheet and batch to batch. These characteristics are part of handmade production.

Problems we will review

Please contact us if you receive:

• the wrong product
• a missing item
• substantial transit damage
• an unusable manufacturing defect
• a major printing or customisation error that does not match the approved order

We may ask for photographs, packaging images or other order details so we can understand the issue.

Resolution

Depending on the situation, the appropriate resolution may be a replacement, refund, partial refund or another agreed solution. We do not promise a specific outcome until the issue has been reviewed.

Custom and personalised work

Custom, personalised or specially produced goods are generally not returnable simply because a customer changes their mind. Genuine defects, wrong items or significant errors remain reviewable.

Please keep the product and its packaging until we have responded to your request.